We hope that you will make a donation. Your donation will allow us to support the priceless work of Suffah Foundation – this website contains information about our projects, and how we support them.
Please note that as a charity, Suffah Foundation cannot refund any donation other than payments taken due to an error by Suffah Foundation.
We also reserve the right to reduce any refund to cover the administrative costs of Suffah Foundation. The administrative charge is currently set at £2.50 or 6% of the donation, whichever is the higher. This means that donations of less than £2.50 are not refundable.
Requests to refund an online donation must be made within 7 days of the date on which the donation was made so that a refund can be made to the card used to make the donation. We will need you to provide full details of the transaction and provide us with a copy of the email, if any, that was sent to you at the time of the transaction
If you wish to contact us about a refund or to make a complaint:
Write to us at email:- firstname.lastname@example.org
with details of your donation, as provided in your receipt, please include it with your request for a refund.
When we receive your request, we will make the refund to the account that you used for payment. Please be aware that refund processing takes us a few days, but may take several weeks to come through to your account.